Abstract: The present disclosure describes various methods, computer-readable media, and apparatuses for supporting customer service automation. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents of a customer service center. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents to identify conversation-level topics and utterance-level topics from the customer service conversations. The support for automation of customer service may be based on use of conversation-level topics and utterance-level topics identified from the customer service conversations to control initiation of customer service automation actions for supporting automation of customer service of the customer service center.

Abstract: The present disclosure describes various methods, computer-readable media, and apparatuses for supporting customer service automation. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents of a customer service center. The support for automation of customer service may be based on analysis of conversations between customers and customer service agents to identify conversation-level topics and utterance-level topics from the customer service conversations. The support for automation of customer service may be based on use of conversation-level topics and utterance-level topics identified from the customer service conversations to control initiation of customer service automation actions for supporting automation of customer service of the customer service center.

Abstract: A diaphragm pump includes motor that drives an armature in a reciprocating linear motion. A first diaphragm is coupled to a first end of the armature, the first diaphragm positioned in a first pumping chamber and configured to pump fluid into and out of the first pumping chamber in response to the reciprocating linear motion of the armature. A cooling intake valve and a cooling exhaust valve are in operative communication with the first diaphragm, wherein as the armature advances to flex the first diaphragm to decrease a volume of the first pumping chamber, the first diaphragm draws ambient air behind the first diaphragm through the cooling intake valve, and wherein as the armature reverses course to cause the first diaphragm to increase the volume of the first pumping chamber, the first diaphragm forces ambient air out of the first pumping chamber through the cooling exhaust valve.

Abstract: An example hammer disclosed herein includes a handle. The hammer also includes a head comprising a neck. The neck has a tapered receiving surface and an end face. The hammer further includes a cap comprising a tapered mounting surface. The mounting surface is surrounding and engaging the receiving surface to permanently affix the cap to the neck. A first circumference of engagement at a first end of a length of engagement between the mounting surface and the receiving surface is greater than a second circumference of engagement at a second end of the length of engagement. The first end is farther from the end face of the neck than the second end.

Abstract: A striking tool disclosed herein includes a body having a first lateral side and a second lateral side opposite the first lateral side. The striking tool further includes a handle including a shank. The body is integral with the shank. The striking tool also includes an implement including a bracket. The bracket abuts a butt end of the body and the handle and overlaps a portion of the first lateral side of the body. The striking tool further includes a fastener extending from the first lateral side toward the second lateral side and through the bracket.

Abstract: An example hammer disclosed herein includes a handle. The hammer also includes a head comprising a neck. The neck has a tapered receiving surface and an end face. The hammer further includes a cap comprising a tapered mounting surface. The mounting surface is surrounding and engaging the receiving surface to permanently affix the cap to the neck. A first circumference of engagement at a first end of a length of engagement between the mounting surface and the receiving surface is greater than a second circumference of engagement at a second end of the length of engagement. The first end is farther from the end face of the neck than the second end.

Abstract: Striking tools are disclosed that include an aluminum head. Striking surfaces may be securely attached to the head by a bushing or other means. In this way, light weight striking tools may be made with greater durability.

Abstract: A diaphragm pump includes motor that drives an armature in a reciprocating linear motion. A first diaphragm is coupled to a first end of the armature, the first diaphragm positioned in a first pumping chamber and configured to pump fluid into and out of the first pumping chamber in response to the reciprocating linear motion of the armature. A cooling intake valve and a cooling exhaust valve are in operative communication with the first diaphragm, wherein as the armature advances to flex the first diaphragm to decrease a volume of the first pumping chamber, the first diaphragm draws ambient air behind the first diaphragm through the cooling intake valve, and wherein as the armature reverses course to cause the first diaphragm to increase the volume of the first pumping chamber, the first diaphragm forces ambient air out of the first pumping chamber through the cooling exhaust valve.

Abstract: A magnetically driven, linear double diaphragm pump is provided. The pump has a linear magnetic motor that includes a magnetic armature configured inside a cylindrical stator. The stator provides linear translation of the magnetic armature in a back and forth motion. A first pumping section is coupled to a first end of the magnetic armature, and a second pumping section is coupled to a second end of the magnetic armature. As the magnetic armature translates in a first direction, a first diaphragm in the first pumping section is flexed to pump fluid therethrough, and as the magnetic armature translates in a second direction a second diaphragm in a second pumping section is flexed to pump fluid therethrough. A control unit functions to control operational aspects of the motor and pump.

Abstract: Striking tools are disclosed that include a handle and a head. Striking surfaces may be securely attached to the head. In this way, lighter weight striking tools may be made with greater durability.

Abstract: Cutting tools are disclosed herein that include a handle, a hilt, and a blade that may be monolithic.

Abstract: Striking tools are disclosed herein that may include a skeleton including a handle portion with a first end and a second end and a head portion disposed on the second end of the handle portion, the head portion having a front portion, a top portion, and a rear portion that form first and second lateral cavities. The striking tools further include a matrix bonded to the skeleton that may extend through the skeleton.

Abstract: Axes are disclosed herein that include a handle having a first end, a second end, and a longitudinal axis. A head is disposed on the second end of the handle and includes a first cutting edge having a first chord with an angle of about 45° or less from the longitudinal axis. The axes further include a second cutting edge having a second chord. The second cutting edge is capped at an outer end thereof with a blunt tip.

Abstract: Tool holders are disclosed herein that include a cradle portion including a first pocket and a second pocket, the first and the second pockets being configured to suspend a hand tool by a first end and a second end of a head of the hand tool. The tool holder further includes a locking mechanism adapted to secure the hand tool within the first and the second pockets, a release mechanism adapted to open the locking mechanism to enable a user to lift the head of the hand tool from the cradle portion, and a mount adapted to enable a user to attach the tool holder to a worn item.

Abstract: Striking tools are disclosed that include a handle and a head. Striking surfaces may be securely attached to the head. In this way, lighter weight striking tools may be made with greater durability.