Patents by Inventor Joshua Hawkins

Joshua Hawkins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for controlling error reporting and resolution
    Patent number: 9069666
    Abstract: Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
    Type: Grant
    Filed: March 15, 2006
    Date of Patent: June 30, 2015
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Joshua Hawkins, William Brothers, Phil A. Flocken, Jay Shaughnessy, Travis Scott Tripp
  • Systems and methods for controlling error reporting and resolution
    Patent number: 8977729
    Abstract: Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
    Type: Grant
    Filed: March 15, 2006
    Date of Patent: March 10, 2015
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Joshua Hawkins, William Brothers, Phil A. Flocken, Jay Shaughnessy, Travis Scott Tripp
  • Systems and methods for controlling error reporting and resolution
    Publication number: 20060242286
    Abstract: Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
    Type: Application
    Filed: March 15, 2006
    Publication date: October 26, 2006
    Inventors: Joshua Hawkins, William Brothers, Phil Flocken, Jay Shaughnessy, Travis Tripp
  • Computer support network with customer portal to monitor incident-handling status by vendor's computer service system
    Publication number: 20050198556
    Abstract: Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it is being handled on the vendor's site.
    Type: Application
    Filed: November 8, 2004
    Publication date: September 8, 2005
    Inventors: Travis Tripp, Philip Flocken, William Brothers, Joshua Hawkins, Noreen Lee, Jay Shaughnessy