Abstract: Disclosed are method(s), system(s), and computer program product(s) for implementing expert assessment of a product. Some embodiments are directed at improved methods, systems, and computer program product form implementing expert assessment of product fixes/patches or upgrade. In some embodiments, the method or the system identifies or receives information regarding a client system on which the product runs and a reasoning rule for the expert assessment; analyzes the received or identified information based upon the reasoning rule; and determines the expert assessment based on the result of the act of analyzing the information. In some embodiments, the method or the system further comprises optimizing the expert assessment based on other information; determining whether the determination of the expert assessment is deterministic; and determining whether or not there exists a conflict in the expert assessment.

Abstract: Disclosed are method(s), system(s), and computer program product(s) for automatically categorizing a defect into a category based at least on a keyword related to the defect. The method identifies information regarding the defect and identifies additional information related to categorizing the defect. The method identifies a keyword and determines whether the defect may be categorized into a category using the keyword. The method further comprises determining if the result of categorization is deterministic. In some embodiments, the method or the system further comprises associating a first score for categorizing the defect into the category based on the keyword and a second score for categorizing the defect into the category based on another keyword. In some embodiments, the method or the system further comprises identifying or determining a relationship between the first score and the second score with respect to the first category for the defect.

Abstract: Disclosed are method(s), system(s), and computer program product(s) for implementing expert assessment of a product. Some embodiments are directed at improved methods, systems, and computer program product form implementing expert assessment of product fixes/patches or upgrade. In some embodiments, the method or the system identifies or receives information regarding a client system on which the product runs and a reasoning rule for the expert assessment; analyzes the received or identified information based upon the reasoning rule; and determines the expert assessment based on the result of the act of analyzing the information. In some embodiments, the method or the system further comprises optimizing the expert assessment based on other information; determining whether the determination of the expert assessment is deterministic; and determining whether or not there exists a conflict in the expert assessment.

Abstract: Disclosed are method(s), system(s), and computer program product(s) for implementing expert assessment of a product. Some embodiments are directed at improved methods, systems, and computer program product form implementing expert assessment of product fixes/patches or upgrade. In some embodiments, the method or the system identifies or receives information regarding a client system on which the product runs and a reasoning rule for the expert assessment; analyzes the received or identified information based upon the reasoning rule; and determines the expert assessment based on the result of the act of analyzing the information. In some embodiments, the method or the system further comprises optimizing the expert assessment based on other information; determining whether the determination of the expert assessment is deterministic; and determining whether or not there exists a conflict in the expert assessment.

Abstract: Disclosed are method(s), system(s), and computer program product(s) for automatically categorizing a defect into a category based at least on a keyword related to the defect. In some embodiments, the method or the system identifies an information regarding the defect and identifies or receives additional information related to categorizing the defect. In some embodiments, the method or the system identifies a keyword for the defect based on the first information and determines whether the defect may be categorized into a category using the keyword. In some embodiments, the method or the system further comprises determining whether the result of categorization is deterministic. In some embodiments, the method or the system further comprises associating a first score for categorizing the defect into the category based on the keyword and a second score for categorizing the defect into the category based on another keyword.

Abstract: Disclosed are method(s), system(s), and computer program product(s) for implementing expert assessment of a product. Some embodiments are directed at improved methods, systems, and computer program product form implementing expert assessment of product fixes/patches or upgrade. In some embodiments, the method or the system identifies or receives information regarding a client system on which the product runs and a reasoning rule for the expert assessment; analyzes the received or identified information based upon the reasoning rule; and determines the expert assessment based on the result of the act of analyzing the information. In some embodiments, the method or the system further comprises optimizing the expert assessment based on other information; determining whether the determination of the expert assessment is deterministic; and determining whether or not there exists a conflict in the expert assessment.