Patents by Inventor Joshua Robert Brown

Joshua Robert Brown has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250156767
    Abstract: This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.
    Type: Application
    Filed: January 17, 2025
    Publication date: May 15, 2025
    Inventors: Michael Shawn Jacob, Manali B. Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia
  • Publication number: 20250045075
    Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.
    Type: Application
    Filed: October 21, 2024
    Publication date: February 6, 2025
    Inventors: Amber Wyatt, Hannah Matlock, Manuela Holt, Joe Peebles, Donald Joseph Yuhas, Ginny Maxson, Benjamin Shienvold, Whitney Street, Kathleen Haeker, Melissa Campbell, Damon Webb, Jason Beckman, Joshua Robert Brown, Ana Williams
  • Patent number: 12210938
    Abstract: This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.
    Type: Grant
    Filed: August 14, 2020
    Date of Patent: January 28, 2025
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Michael Shawn Jacob, Manali B Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia
  • Patent number: 12124862
    Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.
    Type: Grant
    Filed: June 13, 2022
    Date of Patent: October 22, 2024
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Amber Wyatt, Hannah Matlock, Manuela Holt, Joe Peebles, Donald Joseph Yuhas, Ginny Maxson, Benjamin Shienvold, Whitney Street, Kathleen Haeker, Melissa Campbell, Damon Webb, Jason Beckman, Joshua Robert Brown, Ana Milicevic
  • Publication number: 20220398110
    Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.
    Type: Application
    Filed: June 13, 2022
    Publication date: December 15, 2022
    Inventors: Amber Wyatt, Hannah Matlock, Manuela Holt, Joe Peebles, Donald Joseph Yuhas, Ginny Maxson, Benjamin Shienvold, Whitney Street, Kathleen Haeker, Melissa Campbell, Damon Webb, Jason Beckman, Joshua Robert Brown, Ana Milicevic