Patents by Inventor Joyram Chakraborty

Joyram Chakraborty has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for automatically determining culture-based behavior in customer service interactions
    Patent number: 8478594
    Abstract: Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.
    Type: Grant
    Filed: August 10, 2012
    Date of Patent: July 2, 2013
    Assignee: International Business Machines Corporation
    Inventors: Osamuyimen T. Stewart, David M. Lubensky, Joyram Chakraborty
  • Systems and methods for automatically determining culture-based behavior in customer service interactions
    Patent number: 8346556
    Abstract: Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.
    Type: Grant
    Filed: August 22, 2008
    Date of Patent: January 1, 2013
    Assignee: International Business Machines Corporation
    Inventors: Osamuyimen T. Stewart, David M. Lubensky, Joyram Chakraborty
  • SYSTEMS AND METHODS FOR AUTOMATICALLY DETERMINING CULTURE-BASED BEHAVIOR IN CUSTOMER SERVICE INTERACTIONS
    Publication number: 20120310629
    Abstract: Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.
    Type: Application
    Filed: August 10, 2012
    Publication date: December 6, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Osamuyimen T. Stewart, David M. Lubensky, Joyram Chakraborty
  • SYSTEMS AND METHODS FOR AUTOMATICALLY DETERMINING CULTURE-BASED BEHAVIOR IN CUSTOMER SERVICE INTERACTIONS
    Publication number: 20100049520
    Abstract: Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.
    Type: Application
    Filed: August 22, 2008
    Publication date: February 25, 2010
    Inventors: Osamuyimen T. Stewart, David M. Lubensky, Joyram Chakraborty