Abstract: A computer system uses requests from a customer to configure custom medical procedural kits (PACKs) ordered by the customer from a service provider. A service provider computer executes a PACK management application which allows a customer to access a list of components of PACKs associated with a customer account. Preferably, the list of components is accessible for display on the customer computer with no need for personnel of the customer to interact with personnel of the service provider. A PACK database stores configuration and pricing information for each PACK associated with the customer account. The system allows a customer to view bills of materials for PACKs and request changes thereto, request vendor price exceptions for various kit components, submit forecast reports reflecting future need for the kits, submit changes to work orders, view current inventory on hand and in manufacturing of kits.