Abstract: Architecture which includes functionality in a handset and a network that automates an access point association and authorization procedure. The invention builds on a framework specified as part of a generic access network controller to enable the network to transparently and dynamically detect, control, and manage which access points are allowed for specific subscribers. The invention comprises a system that facilitates communications over a network including an access component that facilitates wireless communications over an unlicensed network that operates in an unlicensed frequency band (e.g., a home Wi-Fi network), and an authorization component that facilitates authorization of a mobile communications device (e.g., a cellular telephone) for communications over a mobile communications network (e.g., a cellular network) via the unlicensed network.

Abstract: Systems and methods are described for routing Voice over Internet Protocol (VoIP) originated emergency calls. Where registered location information is not available, the present invention can attempt to identify an appropriate emergency call receiving office based on available information regarding the caller's physical location. Such information can include the IP address of the caller and, where the VoIP device is a dual mode device, the location of the last cellular base station accessed by the device. Where registered location information does exist, the present invention offers methods for ensuring that the registered location information is not obsolete and in need of updating and, in some cases, providing a manual override of call routing to the caller.

Abstract: Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.

Abstract: Systems and methods are described for routing Voice over Internet Protocol (VoIP) originated emergency calls. Where registered location information is not available, the present invention can attempt to identify an appropriate emergency call receiving office based on available information regarding the caller's physical location. Such information can include the IP address of the caller and, where the VoIP device is a dual mode device, the location of the last cellular base station accessed by the device. Where registered location information does exist, the present invention offers methods for ensuring that the registered location information is not obsolete and in need of updating and, in some cases, providing a manual override of call routing to the caller.

Abstract: Systems and methods are described for routing Voice over Internet Protocol (VoIP) originated emergency calls. Where registered location information is not available, the present invention can attempt to identify an appropriate emergency call receiving office based on available information regarding the caller's physical location. Such information can include the IP address of the caller and, where the VoIP device is a dual mode device, the location of the last cellular base station accessed by the device. Where registered location information does exist, the present invention offers methods for ensuring that the registered location information is not obsolete and in need of updating and, in some cases, providing a manual override of call routing to the caller.

Abstract: Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.