Patents by Inventor Judy Cantor

Judy Cantor has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • FRAUD DETECTION IN CONTACT CENTERS USING DEEP LEARNING MODEL
    Publication number: 20240223699
    Abstract: An example method is described. The method includes receiving, by a computing system, data indicative of a call into an interactive voice response (IVR) system from a user device and determining, by the computing system and based on the data, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the call. Additionally, the method includes converting, by the computing system, the set of actions and the corresponding set of results into a sequence of code pairs using a dictionary established based on training data, determining, by the computing system, an activity pattern during the call based on the sequence of code pairs; and calculating, by the computing system, a probability that the call is fraudulent based on the activity pattern during the call.
    Type: Application
    Filed: March 14, 2024
    Publication date: July 4, 2024
    Inventors: Nick A. Maiorana, Judy Cantor, Kevin R. Cieslak, David Gorlesky, Jeremy Ernst
  • Fraud detection in contact centers using deep learning model
    Patent number: 11949811
    Abstract: An example method is described. The method includes receiving, by a computing system, data indicative of a call into an interactive voice response (IVR) system from a user device and determining, by the computing system and based on the data, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the call. Additionally, the method includes converting, by the computing system, the set of actions and the corresponding set of results into a sequence of code pairs using a dictionary established based on training data, determining, by the computing system, an activity pattern during the call based on the sequence of code pairs; and calculating, by the computing system, a probability that the call is fraudulent based on the activity pattern during the call.
    Type: Grant
    Filed: October 17, 2022
    Date of Patent: April 2, 2024
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Nick A. Maiorana, Judy Cantor, Kevin R. Cieslak, David Gorlesky, Jeremy Ernst
  • Fraud detection in contact centers using deep learning model
    Patent number: 11477320
    Abstract: An example method is described. The method includes receiving, by a computing system, data indicative of a call into an interactive voice response (IVR) system from a user device and determining, by the computing system and based on the data, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the call. Additionally, the method includes converting, by the computing system, the set of actions and the corresponding set of results into a sequence of code pairs using a dictionary established based on training data, determining, by the computing system, an activity pattern during the call based on the sequence of code pairs; and calculating, by the computing system, a probability that the call is fraudulent based on the activity pattern during the call.
    Type: Grant
    Filed: December 11, 2020
    Date of Patent: October 18, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Nick A. Maiorana, Judy Cantor, Kevin R. Cieslak, David Gorlesky, Jeremy Ernst
  • Computer implemented method, system, and non-transitory computer-readable data storage medium for information display and analysis
    Patent number: 11315203
    Abstract: Information analysis and display systems and methods include receiving first financial information regarding a user, and calculating a target home price based on the received financial information. A user interface display is generated that displays the target home price, and modifications to the target home price from the user are received via the user interface. Homes for sale are evaluated based on the target price.
    Type: Grant
    Filed: October 6, 2020
    Date of Patent: April 26, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Rod O'Neal, Richard Charette, Stuart Rehfuss, Julie Lane, Judy Cantor
  • Fraud detection in contact centers using deep learning model
    Patent number: 10904381
    Abstract: An example method is described. The method includes receiving, by a computing system, data indicative of a call into an interactive voice response (IVR) system from a user device and determining, by the computing system and based on the data, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the call. Additionally, the method includes converting, by the computing system, the set of actions and the corresponding set of results into a sequence of code pairs using a dictionary established based on training data, determining, by the computing system, an activity pattern during the call based on the sequence of code pairs; and calculating, by the computing system, a probability that the call is fraudulent based on the activity pattern during the call.
    Type: Grant
    Filed: June 15, 2020
    Date of Patent: January 26, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Nick A. Maiorana, Judy Cantor, Kevin R. Cieslak, David Gorlesky, Jeremy Ernst
  • Information display and analysis system, computer implemented method, and non-transitory computer-readable data storage medium
    Patent number: 10853895
    Abstract: Information analysis and display systems and methods include receiving first financial information regarding a user, and calculating a target home price based on the received financial information. A user interface display is generated that displays the target home price, and modifications to the target home price from the user are received via the user interface. Homes for sale are evaluated based on the target price.
    Type: Grant
    Filed: November 17, 2016
    Date of Patent: December 1, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Rod O'Neal, Richard Charette, Stuart Rehfuss, Julie Lane, Judy Cantor
  • Fraud detection in contact centers using deep learning model
    Patent number: 10721350
    Abstract: An example method is described. The method includes receiving, by a computing system, data indicative of a call into an interactive voice response (IVR) system from a user device and determining, by the computing system and based on the data, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the call. Additionally, the method includes converting, by the computing system, the set of actions and the corresponding set of results into a sequence of code pairs using a dictionary established based on training data, determining, by the computing system, an activity pattern during the call based on the sequence of code pairs; and calculating, by the computing system, a probability that the call is fraudulent based on the activity pattern during the call.
    Type: Grant
    Filed: September 21, 2018
    Date of Patent: July 21, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Nick A. Maiorana, Judy Cantor, Kevin R. Cieslak, David Gorlesky, Jeremy Ernst