Abstract: An adaptive system enables providers to customize educational objects and support services to maximize user engagement. The system is a self-service system for education for providers that includes a learning environment with interfaces for stakeholders, metrics for measuring the level of user engagement, and a customizable service configured to maximize user engagement. The system may operate in many domains, such as higher education, retail, government, test preparation and certification services, negotiations, and others.

Abstract: Recommending problem resolution knowledge, in one aspect, may comprise determining a given product information associated with a product by searching an information network. The given product information may comprise a type of the given product, one or more features associated with the given product, and temporal information associated with the given product. One or more related products may be retrieved from the knowledge base. Related product information associated with each of the one or more related products may be determined, e.g., by searching the information network. At least one related product is selected that has the related product information that most closely matches the given product information. A dialog network from the knowledge base associated with the at least one related product is presented for the problem resolution of the given product.

Abstract: Methods and arrangements for handling user queries. Submitted queries are accessed, and there are identified queries as being insufficiently addressed. A priority is estimated for the identified queries, and the identified queries are ordered based on the estimated priority. A priority-ordered list of queries is provided as output.

Abstract: Coordinating data sharing among applications in mobile devices, in one aspect, may include a shared data manager application on a mobile device that manages data trade requirements automatically of a plurality of mobile applications, and permission grants or denials to reads and writes of data managed by the shared data manager and used by the plurality of mobile applications.

Abstract: Communication logs may be analyzed to detect interactions between members, and a social network of members built based on the analysis. A plurality of communities of members is determined in the social network, and social positions of at least some of the members in each of the community are detected. The communities and their member social positions are utilized in dynamically forming a team of members to handle a task assignment.

Abstract: Communication logs may be analyzed to detect interactions between members, and a social network of members built based on the analysis. A plurality of communities of members is determined in the social network, and social positions of at least some of the members in each of the community are detected. The communities and their member social positions are utilized in dynamically forming a team of members to handle a task assignment.

Abstract: Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.

Abstract: A real-time monitoring sub-system may monitor resources, work requests, and work progress in an on-going manner in information technology global service delivery provisioning. An integrated management and planning subsystem may simultaneously operate on a plurality of timescales to optimize a service delivery objective under a constraint of schedule risk. The integrated management and planning subsystem may continuously update a work plan based on solving in the on-going manner, the optimized service delivery objective using the monitored resources, work requests and work progress.

Abstract: A real-time monitoring sub-system may monitor resources, work requests, and work progress in an on-going manner in information technology global service delivery provisioning. An integrated management and planning subsystem may simultaneously operate on a plurality of timescales to optimize a service delivery objective under a constraint of schedule risk. The integrated management and planning subsystem may continuously update a work plan based on solving in the on-going manner, the optimized service delivery objective using the monitored resources, work requests and work progress.

Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.

Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.

Abstract: Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets.

Abstract: Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets.

Abstract: Coordinating data sharing among applications in mobile devices, in one aspect, may include a shared data manager application on a mobile device that manages data trade requirements of a plurality of mobile applications, and permission grants or denials to reads and writes of data managed by the shared data manager and used by the plurality of mobile applications.

Abstract: Methods and arrangements for handling user queries. Submitted queries are accessed, and there are identified queries as being insufficiently addressed. A priority is estimated for the identified queries, and the identified queries are ordered based on the estimated priority. A priority-ordered list of queries is provided as output.

Abstract: Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.

Abstract: A method and apparatus for estimating a wave velocity of negative pressure wave in a fluid transportation pipeline. The method including: receiving a plurality of pressure signals from a plurality of sensors; determining time differences produced by the negative pressure wave reaching the adjacent sensors based on the received pressure signals; determining a wave source sensor segment where a wave source of the negative pressure wave is located; and estimating the wave velocities of the negative pressure wave in a non-wave source sensor segment and the wave source sensor segment.

Abstract: Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

Abstract: A method and system for finding a source failure node in a traceable network. The method includes: determining a possible source failure node according to a leaf node that has an exception, wherein the possible source failure node is a node that is most likely to cause the exception; selecting a target node to receive an investigation result corresponding to the target node, wherein the investigation result indicates whether the target node has the same exception; receiving the investigation result corresponding to the target node and updating the traceable network according to the investigation result; and returning to the step of determining a possible source failure node, if it can not be verified according to the updated traceable network that the possible source failure node is the source failure node causing the exception.

Abstract: An expert conversation builder contains a knowledge database that includes a plurality of dialogues having nodes and edges arranged as directed acyclic graphs. Users and authors of the system interface with the knowledge database through a graphical interface to author dialogues and to create expert conversations as threads traversing the node in the dialogues.