Patents by Inventor Julia Lynn McDevitt

Julia Lynn McDevitt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Mutual assistance routing system for improved utilization of customer service resources
    Patent number: 9565313
    Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
    Type: Grant
    Filed: April 14, 2015
    Date of Patent: February 7, 2017
    Assignee: West Corporation
    Inventors: James Lehr Kennedy, Julia Lynn McDevitt, Adam Thomas Bangston, James Francis Curran, Verun Reddy Gade, Demond LeWayne Smith, Dongyun Wang
  • Mutual assistance routing system for improved utilization of customer service resources
    Patent number: 9008299
    Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
    Type: Grant
    Filed: February 27, 2014
    Date of Patent: April 14, 2015
    Assignee: West Notifications, Inc.
    Inventors: James Lehr Kennedy, Julia Lynn McDevitt, Adam Thomas Bangston, James Francis Curran, Verun Reddy Gade, Demond LeWayne Smith, Dongyun Wang
  • Mutual assistance routing system for improved utilization of customer service resources
    Patent number: 8755512
    Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
    Type: Grant
    Filed: June 24, 2009
    Date of Patent: June 17, 2014
    Assignee: West Noifications, Inc.
    Inventors: James Lehr Kennedy, Julia Lynn McDevitt, Adam Thomas Bangston, James Francis Curran, Varun Reddy Gade, Demond LeWayne Smith, Dongyun Wang
  • Mutual Assistance Routing System for Improved Utilization of Customer Service Resources
    Publication number: 20100002865
    Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
    Type: Application
    Filed: June 24, 2009
    Publication date: January 7, 2010
    Applicant: Twenty First Century Communications, Inc.
    Inventors: James Lehr Kennedy, Julia Lynn McDevitt, Adam Thomas Bangston, James Francis Curran, Varun Reddy Gade, Demondd LeWayne Smith, Dongyun Wang