Abstract: Methods and systems are provided for handling customer requests regarding delivery services. These methods and systems include receiving via a network, such as the Internet, a customer request regarding delivery services, validating the received information and sending the information to a database for recordation. Then, in response, receiving an indication from the database regarding whether the information was successfully recorded and sending to the customer a confirmation number regarding the recorded information. For example, a user desiring hold mail or redelivery services may navigate to a web page of the delivery service for requesting these services. The user may then enter information regarding their request for services. This request may then be forwarded to a database that is accessible by the particular delivery unit that provides delivery services to the user's address. The delivery unit may then retrieve and handle the user's request accordingly.