Patents by Inventor Julie Scott

Julie Scott has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated computer system diagnosis and repair
    Patent number: 10866849
    Abstract: A system and method for automated computer system diagnosis and repair is provided. The system and method may allow for the automated diagnosis and repair of computer system errors without needing a user to manually engage a service desk, help desk, and/or the like. A user terminal may interact with a tech care module to generate a user repair request comprising the computer system error and data relating to the error. The system may analyze the user repair request and retrieve a repair script relating to the computer system error. The system may execute the repair script on the user terminal to resolve the computer system error. The system may also implement reporting modules to ensure that the computer system error is remediated and to update the repair scripts.
    Type: Grant
    Filed: January 17, 2017
    Date of Patent: December 15, 2020
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Sumen Das, Traci L. Harris, Howard M. Hecht, Sreedhar R. Komaragiri, Richard Kronengold, Andrew M. Meehl, Lalat Nayak, Julie Scott
  • SYSTEM AND METHOD FOR AUTOMATED COMPUTER SYSTEM DIAGNOSIS AND REPAIR
    Publication number: 20180203755
    Abstract: A system and method for automated computer system diagnosis and repair is provided. The system and method may allow for the automated diagnosis and repair of computer system errors without needing a user to manually engage a service desk, help desk, and/or the like. A user terminal may interact with a tech care module to generate a user repair request comprising the computer system error and data relating to the error. The system may analyze the user repair request and retrieve a repair script relating to the computer system error. The system may execute the repair script on the user terminal to resolve the computer system error. The system may also implement reporting modules to ensure that the computer system error is remediated and to update the repair scripts.
    Type: Application
    Filed: January 17, 2017
    Publication date: July 19, 2018
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Sumen Das, Traci L. Harris, Howard M. Hecht, Sreedhar R. Komaragiri, Richard Kronengold, Andrew M. Meehl, Lalat Nayak, Julie Scott
  • Display screen or portion thereof with a graphical user interface
    Patent number: D842875
    Type: Grant
    Filed: March 31, 2017
    Date of Patent: March 12, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D865789
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 5, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D865790
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 5, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D865791
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 5, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D868095
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 26, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D868096
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 26, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson
  • Display screen or portion thereof with a graphical user interface
    Patent number: D868097
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 26, 2019
    Assignee: Wayne Fueling Systems LLC
    Inventors: John Joseph Morris, Scott R. Negley, III, Henry Fieglein, Julie Scott, Charles Warrick Wilson