Abstract: Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes providing a profile of at least one expert account for counseling linked to a channel of a second user to a terminal of a first user, identifying an initiation condition for a counseling ticket for counseling with a first expert account, creating a counseling ticket to be allocated to the first expert account, and transmitting counseling content through a chat room for counseling of the channel in which the first expert account and an account of the first user participate.

Abstract: Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes acquiring, based a search request for a message transmitted to a channel registered in the service, a search result of a chatbot server linked to the channel, providing an interface for inputting a value of at least one parameter included in the search result to a terminal of a counselor linked to the channel, acquiring an entity corresponding to the parameter based on the message, determining a value of the parameter based on at least one of the acquired entity and data input through the interface, and requesting, based on the determined value of the parameter, an instant messaging server configured to provide the service to transmit a response message corresponding to the search result.

Abstract: A method of operating a counseling center server interworking with an instant messaging service includes, in response to a request for opening a counseling center of a channel registered in the service, creating a counseling center module corresponding to the channel, receiving a search request based on a message transmitted to a chat room of the channel included in the counseling center module, transmitting a query corresponding to the search request to a search medium interworking with the counseling center module based on an interworking structure of the counseling center module, the search medium comprising at least one of a knowledge database and a chatbot, creating a search result corresponding to the search request based on a response to the query received from the search medium, and requesting an instant messaging server providing the service to transmit the search result through the chat room.

Abstract: Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes receiving a message of a first user regarding a counseling request through a chat room of a channel of a second user registered in the service, creating a first counseling ticket of the channel, acquiring the number of counseling tickets in a waiting state allocated to each of accounts of a plurality of counselors linked to the channel, allocating the first counseling ticket to an account of a first counselor among the accounts of the counselors, and updating a state of the first counseling ticket to the waiting state.