Patents by Inventor Junne Ma

Junne Ma has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and Method for Monitoring Service Provider Achievements
    Publication number: 20070226228
    Abstract: A method for monitoring service levels of a service provider includes defining performance criteria, deploying at least one data collection agent and executing each data collection agent to monitor and collect operation data. The method further includes receiving the operation data from each data collection agent and aggregating the operation data. A level of service is then determined based on the performance criteria and the aggregated operation data. A system and computer-readable storage media for monitoring service levels of a service provider are also disclosed.
    Type: Application
    Filed: May 22, 2006
    Publication date: September 27, 2007
    Inventors: Horng-Wei Her, Junne Ma, Chiu Lam, David Dwyer, Kaihu Chen