Abstract: A system may include reception of an internet electronic mail message associated with a standards-compliant groupware object, and conversion of the internet electronic mail message to a message associated with the standards-compliant groupware object and compliant with a Web service message interface.

Abstract: A system may include reception of an internet electronic mail message associated with a standards-compliant groupware object, and conversion of the internet electronic mail message to a message associated with the standards-compliant groupware object and compliant with a Web service message interface.

Abstract: A system may include creation of a message associated with a standards-compliant groupware object and compliant with a Web service message interface, conversion of the message to an internet electronic mail message, and transmission of the internet electronic mail message to an electronic mail address.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The language of the first party may be recognized automatically. Further, the voice data from the call may be analyzed either fully or in part by a voice recognition system and converted into text.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data may be analyzed with an automated voice recognition system and converted into text. Further, a timeline of the call may be recorded, with the recognized text being attributed to the timeline and stored.

Abstract: A method and system for customer contact reporting. In embodiments, a document may be generated at a first computer system that has contact report fields. Appointment data may be extracted from a groupware application's data set, and data may be entered within the contact report fields in the document based on the extracted appointment data.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The language of the first party may be recognized automatically. Further, the voice data from the call may be analyzed either fully or in part by a voice recognition system and converted into text.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties. The call may be analyzed either fully or in part with an automated voice recognition system to convert spoken comments into text automatically. The results of voice recognition may be provided to at least one of the second human parties either fully or in part. Further, in one embodiment, the automated voice recognition system is linkable to at least one of a database system and an expert system.

Abstract: Methods and systems are provided for the recognition of voice information from a call between at least two human parties or between one party and an automated attendant system. Voice data from the call may be analyzed with a voice recognition system so that a subset of the voice data is at least partially recognized and extracted. Further, the information from the results of analyzing the call may be provided to at least one of the parties and/or stored.

Abstract: Methods and systems are provided for handling voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data from the call may be analyzed with an automatic voice recognition system and converted into text. Further, the voice data may be subjected either fully or in part to a frequency analysis.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data may be analyzed with an automated voice recognition system and converted into text. Further, a timeline of the call may be recorded, with the recognized text being attributed to the timeline and stored.

Abstract: Methods and systems are provided for handling voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data from the call may be analyzed with an automatic voice recognition system and converted into text. The obtained text may be searched to recognize key words automatically. Thereafter, the call may be assigned a classification automatically based on the recognized key words.