Abstract: During a communication session with a caller, a representative can enter information into a claim loss reporting tool to generate a loss report associated with an insurance claim. A dialogue advisor can cause the claim loss reporting tool to suggest questions that the representative should ask, and/or actions the representative should take, during the communication session. The dialogue advisor can make such suggestions, during the communication session, based at least in part on confidence levels of simulated destination predictions that correspond with destination predictions a claim router would make according to the same information associated with the loss report.

Abstract: A pallet jack includes forks which can be removably attached to the base for positioning in a horizontal use position or a vertical storage position. The base includes forwardly open sockets for receiving the forks in the use position and upwardly open sockets for receiving the forks in the storage position. A lock mechanism locks the wheels in the use position. In an alternative embodiment, the base is eliminated, with each fork having an actuator for raising and lowering the fork wheels.

Abstract: A combination baling and wrapping machine is provided to enclose harvested material in a protective layer to eliminate or minimize spoilage. The machine includes a bale forming station or compartment with vertical and horizontal compactors to form the bales, and a downstream wrapping station with a first zone for wrapping the bale in a first direction and a second zone for wrapping the bale in a transverse direction, such that the bale is completely enclosed by the wrap material. The machine can be operated while moving through a field or while sitting in a stationery position.

Abstract: A pallet jack includes forks which can be removably attached to the base for positioning in a horizontal use position or a vertical storage position. The base includes forwardly open sockets for receiving the forks in the use position and upwardly open sockets for receiving the forks in the storage position. A lock mechanism locks the wheels in the use position. In an alternative embodiment, the base is eliminated, with each fork having an actuator for raising and lowering the fork wheels.