Patents by Inventor Kaihuai Ying

Kaihuai Ying has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND APPARATUS FOR DETERMINING INTERNAL USER FOR CALL CENTER SYSTEM
    Publication number: 20090175435
    Abstract: The disclosure relates to a method and apparatus for determining an internal user for a call center system. The information servicing function provided in the existing communication networks may be utilized in the invention. After a call initiated from an internal user for a call center system to an external user fails, the call center system sends the call information to the external user in a timely manner so that the external user can obtain identification information of the internal user for the call center system in a timely and accurate manner. With the invention, the possibility of reaching the internal user for the call center system is enhanced and thus the interests of the external user and the enterprise entity can be secured.
    Type: Application
    Filed: March 16, 2009
    Publication date: July 9, 2009
    Applicant: Huawei Technologies Co., Ltd.
    Inventors: Zhou Yu, Keping Chen, Yuanhua Luan, Kaihuai Ying