Abstract: A method and system for automating a process of downloading and analyzing messages from conversation rooms and chat rooms to determine topics, entities, context, and actionable items are provided. The method includes downloading a set of messages that have been communicated over a communication channel; analyzing each respective message in order to determine at least one respective topic that relates to each respective message; determining, based on a result of the analysis, metrics that relate to the set of messages; and storing historical data that relates to the downloaded set of messages and each of the metrics. The analysis may be performed by executing an artificial intelligence (AI) algorithm that is based on a Natural Language Processing (NLP) model and is trained by using the historical data.