Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: Various embodiments related to the revealing of truncated content on a scrollable grid are disclosed. One disclosed embodiment provides a computing device comprising a display, a processor, and memory comprising instructions executable by the processor to display a cell of a grid of content at a first, smaller size and display in the cell a content item that is truncated based upon the first, smaller size of the cell. The computing device is further configured to receive a request to scroll the grid, and scroll the grid on the display device. During scrolling, the size of the cell is increased to a second, larger size, and a revealing of a truncated portion of the content item is animated.

Abstract: Systems and methods for analyzing business intelligence workflow are disclosed. The systems and methods are configured to generate a business intelligence workflow representation associated with a business intelligence asset. A given piece of business intelligence data can be queried and the system and method can generate a workflow slice that represents the portion of the business intelligence workflow that contributes to the specific piece of business intelligence data. The workflow slice can be modified, and reintegrated or merged back into the full business intelligence workflow. The modifications can be validated to ensure that no other business intelligence data are modified.

Abstract: Various embodiments related to the revealing of truncated content on a scrollable grid are disclosed. One disclosed embodiment provides a computing device comprising a display, a processor, and memory comprising instructions executable by the processor to display a cell of a grid of content at a first, smaller size and display in the cell a content item that is truncated based upon the first, smaller size of the cell. The computing device is further configured to receive a request to scroll the grid, and scroll the grid on the display device. During scrolling, the size of the cell is increased to a second, larger size, and a revealing of a truncated portion of the content item is animated.

Abstract: A debugger attaches to a parallel process that is executing simultaneously at various nodes of a computing cluster. Using a shim, executing at each node, to monitor each of the processes, the parallel process is debugged such that neither the process or the particular message passing system implemented on the cluster, needs to know of the existence or details regarding the debugger.

Abstract: A system for securing an application for execution in a computer. In one embodiment, a preprocessor module modifies an application binary such that the application invokes an interception module in response to invoking certain system calls. The interception module prevents the application from adversely affecting the operating of a computer that is executing the application. Furthermore, the interception module protects the contents of the application from improper access by a user of the computer. For example, the interception module transparently encrypts all files that are used by the application such that a user of the computer cannot improperly access these files.