Abstract: This disclosure provides systems, methods and apparatus, including computer programs encoded on computer storage media for intelligent routing of notifications related to media programming. In one aspect, a smart television (TV) can be implemented to track a user's TV watching behavior, and anticipate programming based on that behavior. In some other aspects, the smart TV can be implemented to detect a user's presence, and based on that detection, can automatically change the TV channel to media programming analyzed to be desirable to the user. In some further aspects, the smart TV can be implemented to transmit notification instructions to electronic devices within a network in an attempt to alert the user to upcoming media programming. Additionally, the smart TV can be implemented to transmit detection instructions to the electronic devices within the network, whereby the electronic devices attempt to detect a user's presence through voice or facial recognition.

Abstract: This disclosure provides systems, methods and apparatus, including computer programs encoded on computer storage media for intelligent routing of notifications related to media programming. In one aspect, a smart television (TV) can be implemented to track a user's TV watching behavior, and anticipate programming based on that behavior. In some other aspects, the smart TV can be implemented to detect a user's presence, and based on that detection, can automatically change the TV channel to media programming analyzed to be desirable to the user. In some further aspects, the smart TV can be implemented to transmit notification instructions to electronic devices within a network in an attempt to alert the user to upcoming media programming. Additionally, the smart TV can be implemented to transmit detection instructions to the electronic devices within the network, whereby the electronic devices attempt to detect a user's presence through voice or facial recognition.

Abstract: This disclosure provides systems, methods and apparatus, including computer programs encoded on computer storage media for intelligent routing of notifications related to media programming. In one aspect, a smart television (TV) can be implemented to track a user's TV watching behavior, and anticipate programming based on that behavior. In some other aspects, the smart TV can be implemented to detect a user's presence, and based on that detection, can automatically change the TV channel to media programming analyzed to be desirable to the user. In some further aspects, the smart TV can be implemented to transmit notification instructions to electronic devices within a network in an attempt to alert the user to upcoming media programming. Additionally, the smart TV can be implemented to transmit detection instructions to the electronic devices within the network, whereby the electronic devices attempt to detect a user's presence through voice or facial recognition.

Abstract: This disclosure provides systems, methods and apparatus, including computer programs encoded on computer storage media for intelligent routing of notifications related to media programming. In one aspect, a smart television (TV) can be implemented to track a user's TV watching behavior, and anticipate programming based on that behavior. In some other aspects, the smart TV can be implemented to detect a user's presence, and based on that detection, can automatically change the TV channel to media programming analyzed to be desirable to the user. In some further aspects, the smart TV can be implemented to transmit notification instructions to electronic devices within a network in an attempt to alert the user to upcoming media programming. Additionally, the smart TV can be implemented to transmit detection instructions to the electronic devices within the network, whereby the electronic devices attempt to detect a user's presence through voice or facial recognition.

Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.

Abstract: A server device configured to receive first-information associated with a call that was received by a first server device; receive second-information associated with the call, where the second-information is associated with processing of the call by the first server device and at least one second server device; generate a unified record associated with the call, where the unified record includes at least some of the first-information and at least some of the second-information; determine, based on the unified record, that a condition exists with respect to the call; and send an instruction to perform a customer operation with respect to the call when the condition is determined to exist, where the customer operation includes increasing a priority for handling of the call by a customer service agent.

Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.

Abstract: A server device configured to receive first-information associated with a call that was received by a first server device; receive second-information associated with the call, where the second-information is associated with processing of the call by the first server device and at least one second server device; generate a unified record associated with the call, where the unified record includes at least some of the first-information and at least some of the second-information; determine, based on the unified record, that a condition exists with respect to the call; and send an instruction to perform a customer operation with respect to the call when the condition is determined to exist, where the customer operation includes increasing a priority for handling of the call by a customer service agent.