Abstract: When a user gains access to a parts management server from a user terminal, the parts management server specifies the user, who has accessed, and electronic equipment that is used by the relevant user, thereafter sending image information for designating a fault location to the terminal to display. The parts management server receives the fault location of the designated electronic equipment from the user terminal based on the image information, and determines whether user repair of the fault location of the electronic equipment is possible. When determining the user repair is possible, the parts management server causes the user terminal of the electronic equipment to display parts information of the part corresponding to the fault location of the electronic equipment and to order a replacement part corresponding to the fault location. This makes it possible for the user to order the replacement part of the broken-down equipment if the user can repair the fault by himself/herself.