Abstract: A method comprises executing a user-to-user messaging application in a first computer system used by a user support agent. The user-to-user messaging application receives an input from the user support agent, where the input includes a command for triggering a test of a human-invocable operation of a service that operates on a first cloud-based computing platform. The user-to-user messaging application transmits the command from the first computer system to a web service hosted on a second cloud-based computing platform via a computer network, to invoke an API of the web service. The second cloud-based computing platform is remote from the first computer system. Invocation of the API by the web service initiates the test of the human-invocable operation of the cloud-based service that operates on the first cloud-based computing platform.

Abstract: Systems and methods for coalescing and/or aligning publications in a publication/subscription architecture to reduce the number of publication events and to improve the performance of microservices in a communications network are provided. A method, according to one implementation, includes the step of obtaining client-based tolerance input with respect to a plurality of subscriptions requested by a plurality of clients in a publication/subscription system. Based on the client-based tolerance input, the method also includes the step of adjusting the timing of publications to reduce the phase variability of the plurality of subscriptions.