Patents by Inventor Karen E. Riley

Karen E. Riley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for implementing service desk capability
    Publication number: 20020123983
    Abstract: A service desk capability is accessible by customers of the service desk, the customers including external customers, e-commerce customers, and global customers. The service desk includes means for solving problems and incidents reported, and also means for tracking and reporting the service desk's performance in solving the problems and incidents. A method for providing the service desk capability is also disclosed.
    Type: Application
    Filed: October 19, 2001
    Publication date: September 5, 2002
    Inventors: Karen E. Riley, William D. McVicker, Stephen Nunn, Samir Anand, John Brett