Patents by Inventor Karen Monk

Karen Monk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing enhanced trouble ticket status content
    Patent number: 8630886
    Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.
    Type: Grant
    Filed: October 5, 2011
    Date of Patent: January 14, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Chris L. White, Evan Pedersen, Karen Monk, Mark Weissler
  • METHOD AND SYSTEM FOR PROVIDING ENHANCED TROUBLE TICKET STATUS CONTENT
    Publication number: 20130090976
    Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.
    Type: Application
    Filed: October 5, 2011
    Publication date: April 11, 2013
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventors: Chris L. White, Evan Pedersen, Karen Monk, Mark Weissler