Patents by Inventor Karen Sue White

Karen Sue White has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11711470
    Abstract: One example method of operation may include receiving an access request from a user device, creating a current queue position status of a user profile associated with the user device based on one or more known status identifiers associated with the user device, assigning the user profile to a sub-queue and a specified time slot of a queue, managed by a computing node, among various other user profiles stored in the queue, and initiating a communication session to the user device at a specific time.
    Type: Grant
    Filed: October 10, 2018
    Date of Patent: July 25, 2023
    Assignee: Intrado Corporation
    Inventors: Santhosh Shetty, Karen Sue White, Mark P. O'Brien, Sherry Schluchter, Meredith Alder
  • Patent number: 11677574
    Abstract: One example method of operation may include identifying one or more errors of a code set executing at a test site, initiating a conference session with one or more devices assigned to manage the test site, receiving one or more modified portions of the code set from the one or more devices, executing the one or more modified portions of the code set to initiate a communication to the test site, and when the modified portions of the code set are free from errors, cancelling the conference session.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: June 13, 2023
    Assignee: Intrado Corporation
    Inventors: Santhosh Monappa Shetty, Karen Sue White
  • Patent number: 11501262
    Abstract: One example method of operation may include identifying a topics to apply to a meeting having a defined time window, creating meeting time intervals corresponding to the topics, transmitting meeting invites to user accounts identified as potential meeting attendees, identifying when the user accounts were active in the meeting, and determining the user accounts fulfilled a topic fulfillment obligation of one or more of the topics based on a user account presence during one or more of the meeting intervals.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: November 15, 2022
    Assignee: INTRADO CORPORATION
    Inventors: Santhosh Shetty, Karen Sue White
  • Patent number: 11263593
    Abstract: One example method of operation may include identifying a proposed meeting summary, processing proposed meeting summary content of the proposed meeting summary to identify topics to apply to a meeting, identifying profiles matching one or more of the topics, transmitting meeting invites to user accounts linked to the profiles, receiving one or more confirmations from the user accounts confirming attendance at the meeting, initiating the meeting at a scheduled time, and forwarding an initial topic summary to each user account during a beginning of the meeting.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: March 1, 2022
    Assignee: INTRADO CORPORATION
    Inventors: Santhosh Shetty, Karen Sue White
  • Patent number: 11216257
    Abstract: A method of operation may include compiling a code set via a compiler application, identifying one or more run-time errors associated with the compiled code set, identifying one or more user profiles linked to portions of the code set where the one or more run-time errors occurred, and automatically initiating a conference session with one or more devices associated with the one or more user profiles linked to the portions of the code set where the one or more run-time errors occurred.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: January 4, 2022
    Assignee: Intrado Corporation
    Inventors: Santhosh Monappa Shetty, Karen Sue White
  • Patent number: 11050875
    Abstract: One example method of operation may include identifying a call scheduled for a scheduled time having a calling party profile and a called party profile, identifying one or more calling party flags associated with the calling party profile and one or more called party flags associated with the called party profile, establishing a call connection between a calling party device and a called party device at the scheduled time to conduct the call, recording call content identified during the call, processing the call content of the recorded call to identify call content compliance based on the calling party flags and the called party flags, scoring the call based on the identified call content compliance, and updating one or more of the called party profile and the calling party profile to identify the scored call.
    Type: Grant
    Filed: May 23, 2019
    Date of Patent: June 29, 2021
    Assignee: West Corporation
    Inventors: Santhosh Shetty, Karen Sue White
  • Patent number: 10742817
    Abstract: One example method of operation may include receiving a conference request from a moderator device, retrieving user profiles, included in the conference request, stored in a database, transmitting a conference access code to the user devices associated with the user profiles, retrieving and applying a moderator conference call agenda to a conference call at a conference call maturity time, and enacting one or more restrictions during the conference call based on the moderator conference call agenda.
    Type: Grant
    Filed: September 5, 2018
    Date of Patent: August 11, 2020
    Assignee: West Corporation
    Inventors: Karen Sue White, Santhosh Shetty
  • Patent number: 10708315
    Abstract: Processing conference call communications may include receiving a request from a customer device to access the conference. One example method of operation may include receiving a conference call access request message from a user device, identifying an identifier included in the access request message associated with the user device, comparing content of the identifier to known identifier information, determining whether to authorize the access request, and responsive to authorizing the access request, transmitting a prompt to the user device to access the conference call.
    Type: Grant
    Filed: April 27, 2018
    Date of Patent: July 7, 2020
    Assignee: West Corporation
    Inventors: Gautham Pallapa, Santhosh Shetty, Karen Sue White, Mohammed Qurashi