Patents by Inventor Karl Garbacik

Karl Garbacik has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230319187
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Application
    Filed: June 6, 2023
    Publication date: October 5, 2023
    Applicant: Afiniti, Ltd.
    Inventors: Caroline O'BRIEN, Julian LOPEZ-PORTILLO, Karl GARBACIK, Ittai KAN
  • Patent number: 11736614
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Grant
    Filed: November 3, 2021
    Date of Patent: August 22, 2023
    Assignee: Afiniti, Ltd.
    Inventors: Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik, Ittai Kan
  • Publication number: 20220060582
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Application
    Filed: November 3, 2021
    Publication date: February 24, 2022
    Applicant: Afiniti, Ltd.
    Inventors: Caroline O'BRIEN, Julian LOPEZ-PORTILLO, Karl GARBACIK, Ittai KAN
  • Patent number: 11196865
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Grant
    Filed: February 8, 2021
    Date of Patent: December 7, 2021
    Assignee: Afiniti, Ltd.
    Inventors: Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik, Ittai Kan
  • Publication number: 20210168240
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Application
    Filed: February 8, 2021
    Publication date: June 3, 2021
    Applicant: Afiniti, Ltd.
    Inventors: Caroline O'BRIEN, Julian LOPEZ-PORTILLO, Karl GARBACIK, Ittai KAN
  • Patent number: 10917526
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: February 9, 2021
    Assignee: Afiniti, Ltd.
    Inventors: Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik, Ittai Kan
  • Patent number: 10757262
    Abstract: Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
    Type: Grant
    Filed: September 19, 2019
    Date of Patent: August 25, 2020
    Assignee: Afiniti, Ltd.
    Inventors: Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik, Ittai Kan