Patents by Inventor Karl J. G ROSALES

Karl J. G ROSALES has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Digital content communications system for account management and predictive analytics
    Patent number: 11481674
    Abstract: A digital content communications system for providing customer or product support using predictive analytics is provided. The system may include an analytics subsystem that communicates with one or more servers and one or more data stores in a network. The analytics subsystem may include a data access interface to receive a first set of data associated with a plurality of users or user accounts from a first data source, and to receive a second set of data associated with a plurality of users or user accounts from a second data source. The analytics subsystem may include processor to: prepare the first set of data; train a model using the first set of prepared data, wherein the model is at least one of a cancel-defer-go live model, a regular-extended warranty model, or a phase duration forecasting model.
    Type: Grant
    Filed: July 15, 2019
    Date of Patent: October 25, 2022
    Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Earl Josef Mondero, Karl J. G Rosales, Ma Rafaela G Manasan, Darryl J. T. David, Rouselle A. Malgapo, Rafael D. Ramirez, Nonna J. Parrilla, Ana Liza G. Baquiano
  • DIGITAL CONTENT COMMUNICATIONS SYSTEM FOR ACCOUNT MANAGEMENT AND PREDICTIVE ANALYTICS
    Publication number: 20200019886
    Abstract: A digital content communications system for providing customer or product support using predictive analytics is provided. The system may include an analytics subsystem that communicates with one or more servers and one or more data stores in a network. The analytics subsystem may include a data access interface to receive a first set of data associated with a plurality of users or user accounts from a first data source, and to receive a second set of data associated with a plurality of users or user accounts from a second data source. The analytics subsystem may include processor to: prepare the first set of data; train a model using the first set of prepared data, wherein the model is at least one of a cancel-defer-go live model, a regular-extended warranty model, or a phase duration forecasting model.
    Type: Application
    Filed: July 15, 2019
    Publication date: January 16, 2020
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Earl Josef MONDERO, Karl J. G ROSALES, Ma Rafaela G. MANASAN, Darryl J. T. DAVID, Rouselle A. MALGAPO, Rafael D. Ramirez, Nonna J. Parrilla, Ana Liza G. Baquiano