Abstract: Examples of service call-ahead systems and methods are disclosed. In one example implementation according to aspects of the present disclosure, a service order management system includes a processing device, a servicer device, and a memory device. The service order management system is enabled at least to prompt a servicer to modify an initial estimated time of arrival (ETA) and notify a customer of the modified ETA of a servicer at a service destination. Prompting the servicer to modify the initial ETA enables the processing device to notify the customer of the modified ETA, which is more accurate than the initial ETA. Other service call-ahead and notification techniques are also disclosed.

Abstract: A notification system comprising a service order management system and a plurality of servicer devices. The service order management system comprises a service status receiving module and an estimated time of arrival (ETA) module. The service status receiving module is configured to receive information from a plurality of servicers. The information includes starting locations, service destinations and arrival times of the services performed by each servicer. The service status receiving module is configured to record the information. The ETA module is configured to calculate an initial ETA based on at least a portion of the recorded information. Each servicer device includes a service application. Each service application is configured to automatically receive the ETA from the service order management system and automatically display an en route notification interface on the servicer device when it is determined that the initial ETA is within an ETA notification window.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: Systems and methods for analyzing results of an automated survey are provided. In one implementation, a computer-implemented method comprises conducting, by a processing device, an automated survey on a survey recipient associated with a customer location. The automated survey is configured to prompt the survey recipient regarding the quality of a service performed for a customer associated with the customer location. The method also includes receiving survey result information from the survey recipient in response to conducting the automated survey. The method further includes analyzing the survey result information and determining if one or more subsequent follow-up actions are warranted based in part on analyzing the survey result information.

Abstract: Systems and methods for prompting follow-up actions in response to a survey are disclosed. According to some implementations, a computer-implemented method may include conducting an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer associated with the customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information regarding the quality of the service performed by the servicer for the customer associated with the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer. The method may also include automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer associated with the customer location.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: A notification system comprising a service order management system and a plurality of servicer devices. The service order management system comprises a service status receiving module and an estimated time of arrival (ETA) module. The service status receiving module is configured to receive information from a plurality of servicers. The information includes starting locations, service destinations and arrival times of the services performed by each servicer. The service status receiving module is configured to record the information. The ETA module is configured to calculate an initial ETA based on at least a portion of the recorded information. Each servicer device includes a service application. Each service application is configured to automatically receive the ETA from the service order management system and automatically display an en route notification interface on the servicer device when it is determined that the initial ETA is within an ETA notification window.

Abstract: Systems and methods for prompting follow-up actions in response to a survey are disclosed. According to some implementations, a computer-implemented method may include conducting an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer associated with the customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information regarding the quality of the service performed by the servicer for the customer associated with the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer. The method may also include automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer associated with the customer location.

Abstract: Systems and methods for analyzing results of an automated survey are provided. In one implementation, a computer-implemented method comprises conducting, by a processing device, an automated survey on a survey recipient associated with a customer location. The automated survey is configured to prompt the survey recipient regarding the quality of a service performed for a customer associated with the customer location. The method also includes receiving survey result information from the survey recipient in response to conducting the automated survey. The method further includes analyzing the survey result information and determining if one or more subsequent follow-up actions are warranted based in part on analyzing the survey result information.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: The present invention relates generally to a tile or panel having at least one magnetic material embedded therein, and fully or partially covered with at least one layer of parchment. The invention also encompasses at least one discrete permanent magnet that is placed at an appropriate location within a panel or tile, and wherein at least a portion of the panel or tile and the at least one magnet are then optionally covered with at least one layer of at least one barrier material, and then at least one parchment layer partially or fully envelopes this assembly. The inventive tile having at least one magnetic type material can have at least one indicia or design on at least one surface, and the inventive tile can be magnetically attached to a wall or another panel having at least one magnetic type material to form a wall or panel surface.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: The present invention relates generally to a tile or panel having at least one magnetic material embedded therein, and fully or partially covered with at least one layer of parchment. The invention also encompasses at least one discrete permanent magnet that is placed at an appropriate location within a panel or tile, and wherein at least a portion of the panel or tile and the at least one magnet are then optionally covered with at least one layer of at least one barrier material, and then at least one parchment layer partially or fully envelopes this assembly. The inventive tile having at least one magnetic type material can have at least one indicia or design on at least one surface, and the inventive tile can be magnetically attached to a wall or another panel having at least one magnetic type material to form a wall or panel surface.

Abstract: The present invention relates generally to a tile or panel having at least one magnetic material embedded therein, and fully or partially covered with at least one layer of parchment. The invention also encompasses at least one discrete permanent magnet that is placed at an appropriate location within a panel or tile, and wherein at least a portion of the panel or tile and the at least one magnet are then optionally covered with at least one layer of at least one barrier material, and then at least one parchment layer partially or fully envelopes this assembly. The inventive tile having at least one magnetic type material can have at least one indicia or design on at least one surface, and the inventive tile can be magnetically attached to a wall or another panel having at least one magnetic type material to form a wall or panel surface.

Abstract: Systems and methods for notifying customers of ETAs associated with service orders are disclosed herein. A computer implemented method, according to various implementations, includes automatically receiving, by a service application, an ETA from a service order management system. The computer implemented method also includes automatically determining whether an en route notification is to be displayed on at least one servicer device associated with the service application, and automatically displaying the en route notification on the at least one servicer device in response to determining that the en route notification is to be displayed by the servicer device.

Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.

Abstract: Examples of service call-ahead systems and methods are disclosed. In one example implementation according to aspects of the present disclosure, a service order management system includes a processing device, a servicer device, and a memory device. The service order management system is enabled at least to prompt a servicer to modify an initial estimated time of arrival (ETA) and notify a customer of the modified ETA of a servicer at a service destination. Prompting the servicer to modify the initial ETA enables the processing device to notify the customer of the modified ETA, which is more accurate than the initial ETA. Other service call-ahead and notification techniques are also disclosed.

Abstract: Systems and methods for prompting follow-up actions in response to a survey are disclosed. According to some implementations, a computer-implemented method may include conducting an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer associated with the customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information regarding the quality of the service performed by the servicer for the customer associated with the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer. The method may also include automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer associated with the customer location.

Abstract: The present invention relates generally to a tile or panel having at least one magnetic material embedded therein, and fully or partially covered with at least one layer of parchment. The invention also encompasses at least one discrete permanent magnet that is placed at an appropriate location within a panel or tile, and wherein at least a portion of the panel or tile and the at least one magnet are then optionally covered with at least one layer of at least one barrier material, and then at least one parchment layer partially or fully envelopes this assembly. The inventive tile having at least one magnetic type material can have at least one indicia or design on at least one surface, and the inventive tile can be magnetically attached to a wall or another panel having at least one magnetic type material to form a wall or panel surface.