Abstract: An example computing system receives annotation data associated with a plurality of customer communication messages is described. The computing system generates, for display on each of a plurality of reviewer computing devices, an annotation interface through which each reviewer may input annotation data associated with an assigned subset of the plurality of messages. The annotation data may include data indicative of whether the message includes a complaint. An annotation process may include receiving annotation data associated with the message from a first reviewer and a second reviewer, and determining whether the annotation data received from the first reviewer and the annotation data received from the second reviewer are in agreement. If not, the annotation process may further include receiving annotation data associated with the message from a third reviewer, wherein the third reviewer has a higher reviewer permission level than both the first and the second reviewer.

Abstract: A system for generating product-merchant data links is disclosed. The system may receive a request to generate a product-merchant data linkage. The system may receive a raw data set comprising unlinked records and may sort the raw data set into spend data and non-spend data. The system may generate the product-merchant data linkage based on a matching logic and the spend data. The system may construct a linked data set wherein the unlinked records are linked on the basis of the product-merchant data linkage.

Abstract: Methods, systems, apparatuses and/or computer program products are directed to outgoing returns processing. The outgoing returns processing includes receiving outgoing returns data files, where the outgoing returns data files may be of a plurality of different file formats and received from a plurality of different channels. The outgoing returns processing further includes converting the outgoing returns data files to a platform file format and retrieving image files based on the outgoing returns data files. The outgoing returns are then settled.

Abstract: Methods, systems, apparatuses and/or computer program products are directed to outgoing returns processing. The outgoing returns processing includes receiving outgoing returns data files, where the outgoing returns data files may be of a plurality of different file formats and received from a plurality of different channels. The outgoing returns processing further includes converting the outgoing returns data files to a platform file format and retrieving image files based on the outgoing returns data files. The outgoing returns are then settled.