Abstract: Techniques for annotating an entity in a document corpus using cross-document signals. A method includes determining which documents in a document corpus mention an entity of interest, clustering the documents that mention an entity of interest according to a temporal signal, a structural signal and/or a content signal, thereby forming at least one cluster of documents, and annotating at least one document in the at least one cluster of documents by marking each occurrence of the entity in the at least one document.

Abstract: A method, an apparatus and an article of manufacture for annotating an entity in a document corpus using cross-document signals. The method includes determining which documents in a document corpus mention an entity of interest, clustering the documents that mention an entity of interest according to a temporal signal, a structural signal and/or a content signal, thereby forming at least one cluster of documents, and annotating at least one document in the at least one cluster of documents by marking each occurrence of the entity in the at least one document.

Abstract: An uninterrupted reading experience can be provided by calculating a vocabulary level for a user in a first language and comparing difficulty levels of words within a document in the first language to the vocabulary level of the user in the first language. Each word of the document having a difficulty level that exceeds the vocabulary level of the user in the first language can be selected.

Abstract: An uninterrupted reading experience can be provided by calculating a vocabulary level for a user in a first language and comparing difficulty levels of words within a document in the first language to the vocabulary level of the user in the first language. Each word of the document having a difficulty level that exceeds the vocabulary level of the user in the first language can be selected.

Abstract: Methods and arrangements for conveying context-sensitive information for a conversation. A topic of a conversation among at least one conversation participant is ascertained. Information related to the ascertained topic of conversation is obtained, and the obtained information is displayed to at least one conversation participant during the conversation.

Abstract: Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results.

Abstract: Analyzing an audio interaction is provided. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.

Abstract: A method (and system) of handling out-of-grammar utterances includes building a statistical language model for a dialog state using, generating sentences and semantic interpretations for the sentences using finite state grammar, building a statistical action classifier, receiving user input, carrying out recognition with the finite state grammar, carrying out recognition with the statistical language model, using the statistical action classifier to find semantic interpretations, comparing an output from the finite state grammar and an output from the statistical language model, deciding which output of the output from the finite state grammar and the output from the statistical language model to keep as a final recognition output, selecting the final recognition output, and outputting the final recognition result, wherein the statistical action classifier, the finite state grammar and the statistical language model are used in conjunction to carry out speech recognition and interpretation.

Abstract: A method, an apparatus and an article of manufacture for automatic speech recognition. The method includes obtaining at least one language model word and at least one rule-based grammar word, determining an acoustic similarity of at least one pair of language model word and rule-based grammar word, and increasing a transition cost to the at least one language model word based on the acoustic similarity of the at least one language model word with the at least one rule-based grammar word to generate a modified language model for automatic speech recognition.

Abstract: A system for discovering business processes from noisy activities logs from various activities performed during the execution of the process. Activities are observed from the noisy activity logs that may include text from manually entered activity logs, chat scripts, emails, voice transcripts, desktop captures, and tool logs, wherein the noisy activity logs are received from multiple person/tool actors with each of the actors performing one or more activities related to one/more business tasks. Extracting information from the noisy activity logs to capture activity based information, and then analyzing similar activities and finding possible paths in the similar activities. The results are used to build a process graph based on the similar activities and the possible paths in the similar activities.

Abstract: A method for managing user-generated questions and answers across multiple social media data sources can begin with the receiving of query parameters, including a user-entered question, via the user interface of a social media Q&A manage. Social media data sources can be queried for knowledge related to the user-entered question. When knowledge related to the user-entered question exists, the existing related knowledge can be organized and presented in the user interface according to a determined answer quality. When knowledge related to the user-entered question does not exist or is deemed unsatisfactory by a user, the user-entered question can be automatically submitted to applicable social media data sources by the social media Q&A manager on behalf of the user. A status of the submitted user-entered question can be monitored. When the status of the submitted user-entered question changes, the method can be re-executed at the querying step.

Abstract: A method for managing user-generated questions and answers across multiple social media data sources can begin with the receiving of query parameters, including a user-entered question, via the user interface of a social media Q&A manage. Social media data sources can be queried for knowledge related to the user-entered question. When knowledge related to the user-entered question exists, the existing related knowledge can be organized and presented in the user interface according to a determined answer quality. When knowledge related to the user-entered question does not exist or is deemed unsatisfactory by a user, the user-entered question can be automatically submitted to applicable social media data sources by the social media Q&A manager on behalf of the user. A status of the submitted user-entered question can be monitored. When the status of the submitted user-entered question changes, the method can be re-executed at the querying step.

Abstract: Systems and associated methods for matching candidates with positions through an automated scoring and ranking process utilizing a scoring function based on previous assignments. The ranking of candidates includes identifying the position requirements, mining relevant candidate information, prioritizing mined information based upon past assignments, and ranking candidates based on how well they match the position requirements. The systems and methods are applicable for use in different environments, including online job portals, recruiting services, and by company human resource departments.

Abstract: Methods and arrangements for providing interactive query suggestions. A partial user query phrase is received, the partial query phrase comprising a final word element. A vocabulary is accessed and, from the vocabulary, at least one possible completion of the final word element is ascertained. A phrase index is accessed and, from the phrase index, at least two phrases corresponding to completions of the partial user query phrase with the at least one possible completion of the final word element are ascertained. A probability score is assigned to each of the at least two phrases, and the at least two phrases are ranked based on probability.

Abstract: Methods and arrangements for providing interactive query suggestions. A partial user query phrase is received, the partial query phrase comprising a final word element. A vocabulary is accessed and, from the vocabulary, at least one possible completion of the final word element is ascertained. A phrase index is accessed and, from the phrase index, at least two phrases corresponding to completions of the partial user query phrase with the at least one possible completion of the final word element are ascertained. A probability score is assigned to each of the at least two phrases, and the at least two phrases are ranked based on probability.

Abstract: Systems and associated methods for matching candidates with positions through an automated scoring and ranking process utilizing a scoring function based on previous assignments. The ranking of candidates includes identifying the position requirements, mining relevant candidate information, prioritizing mined information based upon past assignments, and ranking candidates based on how well they match the position requirements. The systems and methods are applicable for use in different environments, including online job portals, recruiting services, and by company human resource departments.

Abstract: A Customer Relationship Management (CRM) offer template is established in data storage and includes at least one variable field and having at least one offer attribute. For each of a plurality of customer groups, a data processing system calculates an expected benefit to be obtained by sending an instantiated CRM offer to a customer based upon historical responses, offer cost, and legal values of the at least one variable field. The data processing system outputs a CRM offer instance and target list of customers that maximizes the expected benefit.

Abstract: According to one illustrative embodiment, a method is provided for monitoring and analyzing an office process. Information relating to desktop interaction activities of an agent and non-desktop activities of the agent are collected to form collected information. The collected information is inferred to derive delimiters relating to the desktop interaction activities and the non-desktop activities of the agent, at least one transaction performed by the agent, at least one application used by the agent, and the office process. Metrics and key performance indicators relating to a behavior of the agent, a behavior of the at least one transaction, a behavior of the at least one application and a behavior of an office process are computed to form computed information, and the collected information and the computed information are stored into a data store.

Abstract: A method includes deriving first information from a number of agent-customer interactions in a customer service system, and determining concurrent system activity by the agents in the customer service system, the concurrent system activity occurring at least partially concurrently with the number of agent-customer interactions. The method further includes combining the determined first information and the determined concurrent system activity to determine second information related to one or more of the number of agent-customer interactions, and outputting the second information. Apparatus and program products are also disclosed.

Abstract: According to one illustrative embodiment, a method is provided for analyzing an audio interaction. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.