Abstract: Exemplary embodiments of the present disclosure are directed towards a system for masking original data and managing communications. The system comprising a first communication management module configured to receive communication requests associated with a plurality of identities from communication devices, said first communication management module is configured to send said plurality of identities to a second communication management module and a database is configured to store said plurality of identities by said second communication management module, said second communication management module is configured to search said plurality of identities from said database and retrieve the data associated with said plurality of identities, said second communication management module is configured to mask said retrieved data by a virtual data and said first communication management module and said second communication management module are configured to display said virtual data.

Abstract: Aspects of the present disclosure provide a system and method in which allocation and management of shared virtual numbers is achieved. In an embodiment, a request is received from an external server, over a network, for allocation and de-allocation of virtual numbers among agents and customers. Thereafter, a first virtual number is allocated and mapped between a first agent and a first customer, and the same first virtual number is also allocated and mapped between a second agent and a second customer. Such allocation and mapping enables communication between corresponding agents and customers. In addition to the allocation, a number may also be de-allocated. For example, the first virtual number mapping between the first agent and first customer can be de-allocated, thereby deactivating the first virtual number for a predetermined time, during which time the first virtual number is not allocated to another combination of a customer and an agent.

Abstract: Aspects of the present disclosure provide a system and method in which allocation and management of shared virtual numbers is achieved. In an embodiment, a request is received from an external server, over a network, for allocation and de-allocation of virtual numbers among agents and customers. Thereafter, a first virtual number is allocated and mapped between a first agent and a first customer, and the same first virtual number is also allocated and mapped between a second agent and a second customer. Such allocation and mapping enables communication between corresponding agents and customers. In addition to the allocation, a number may also be de-allocated. For example, the first virtual number mapping between the first agent and first customer can be de-allocated, thereby deactivating the first virtual number for a predetermined time, during which time the first virtual number is not allocated to another combination of a customer and an agent.