Abstract: A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.

Abstract: A system and method for establishing a virtual network connection between an initiating computing device operated by an initiator and a target computing device operated by a target so that one of said computing devices is able to control the other of said computing devices. The system comprises a third party proxy to which the computing devices are connected. The third party proxy receives a request for a virtual network connection to said target computing device from said initiating computing device and requests initiator credentials for said initiating computing device and target credentials for said target computing device. Said credentials are delivered to the respective computing device. The system also comprises a core node configured to receive the credentials from the respective computing device, authenticate the received credentials, and if said credentials are authentic, establish the virtual network connection between said initiating computing device and said target computing device.

Abstract: A system and method for establishing a virtual network connection between an initiating computing device operated by an initiator and a target computing device operated by a target so that one of said computing devices is able to control the other of said computing devices. The system comprises a third party proxy to which the computing devices are connected. The third party proxy receives a request for a virtual network connection to said target computing device from said initiating computing device and requests initiator credentials for said initiating computing device and target credentials for said target computing device. Said credentials are delivered to the respective computing device. The system also comprises a core node configured to receive the credentials from the respective computing device, authenticate the received credentials, and if said credentials are authentic, establish the virtual network connection between said initiating computing device and said target computing device.

Abstract: A system and method for establishing a virtual network connection between an initiating computing device operated by an initiator and a target computing device operated by a target so that one of said computing devices is able to control the other of said computing devices. The system comprises a third party proxy to which the computing devices are connected. The third party proxy receives a request for a virtual network connection to said target computing device from said initiating computing device and requests initiator credentials for said initiating computing device and target credentials for said target computing device. Said credentials are delivered to the respective computing device. The system also comprises a core node configured to receive the credentials from the respective computing device, authenticate the received credentials, and if said credentials are authentic, establish the virtual network connection between said initiating computing device and said target computing device.

Abstract: A system and method for establishing a virtual network connection between an initiating computing device operated by an initiator and a target computing device operated by a target so that one of said computing devices is able to control the other of said computing devices. The system comprises a third party proxy to which the computing devices are connected. The third party proxy receives a request for a virtual network connection to said target computing device from said initiating computing device and requests initiator credentials for said initiating computing device and target credentials for said target computing device. Said credentials are delivered to the respective computing device. The system also comprises a core node configured to receive the credentials from the respective computing device, authenticate the received credentials, and if said credentials are authentic, establish the virtual network connection between said initiating computing device and said target computing device.

Abstract: A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.