Patents by Inventor Katayoun Atefi

Katayoun Atefi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for assessing information technology service delivery
    Patent number: 7406430
    Abstract: A system and method of assessing the delivery of information technology (IT) service delivery from a providing organization to a customer. The system and method include techniques for assessing the maturity of the information technology services and for identifying factors which cause or contribute to a customer's perception of poor service. The present invention focuses on the customer and what he sees, rather than on the internal processes used by the IT organization to develop and deliver services to the customer. That is, the present invention is a system which focuses on the “delivery” aspect of IT services rather than on the “production” aspects of the IT activities within the IT shop.
    Type: Grant
    Filed: March 30, 2001
    Date of Patent: July 29, 2008
    Assignee: International Business Machines Corporation
    Inventors: Katayoun Atefi, Ralph James Foley
  • Method and system for assessing information technology service delivery
    Publication number: 20020143606
    Abstract: A system and method of assessing the delivery of information technology (IT) service delivery from a providing organization to a customer. The system and method include techniques for assessing the maturity of the information technology services and for identifying factors which cause or contribute to a customer's perception of poor service. The present invention focuses on the customer and what he sees, rather than on the internal processes used by the IT organization to develop and deliver services to the customer. That is, the present invention is a system which focuses on the “delivery” aspect of IT services rather than on the “production” aspects of the IT activities within the IT shop.
    Type: Application
    Filed: March 30, 2001
    Publication date: October 3, 2002
    Applicant: International Business Machines Corporation
    Inventors: Katayoun Atefi, Ralph James Foley