Patents by Inventor Katherine Sobus

Katherine Sobus has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Premises Enabled Mobile Kiosk, Using Customers' Mobile Communication Device
    Publication number: 20100036670
    Abstract: A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.
    Type: Application
    Filed: August 6, 2008
    Publication date: February 11, 2010
    Applicant: AVAYA, INC.
    Inventors: Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson
  • Method for discovering problem agent behaviors
    Publication number: 20060271418
    Abstract: A contact center is provided that includes a plurality of agents for servicing incoming contacts and a target behavior identification module operable to (i) process a set of events to yield a corresponding measure; (ii) compare the measure to a plurality of rule sets, each of the rule sets corresponding to a different type of target behavior; and (iii) when the measure is defined by the a selected rule set, associate the measure with a type of target behavior corresponding to the selected rule set.
    Type: Application
    Filed: July 28, 2005
    Publication date: November 30, 2006
    Applicant: Avaya Technology Corp.
    Inventors: Kenneth Hackbarth,, Murray Jenson, Joylee Kohler, Henry Paddock, Katherine Sobus, David Zanoni