Abstract: A dispatch system and method for a dispatch coverage region including a set of dispatch assignment areas (DAAs), wherein the shape of the DAAs are based on at least a first aspect of the dispatch coverage region, e.g. the physical wiring distribution. The system includes a geographic zone where the shape of the geographic zone is based on at least a second aspect of the dispatch coverage region different from the first aspect, e.g. special authorized access or logistical continuity. The geographic zone overlaps a DAA to define an overlapping area. The system also includes a set of technician profiles, where a first technician profile identifies a preferred geographic zone and a second technician profile identifies a preferred DAA. The system or method recommends assigning a job request that includes a location residing in the overlapping area to the first technician profile when the preferred geographic zone matches.

Abstract: Workforce and workload prediction is provided. A portal is configured to receive input from a user, wherein the input relates to forecasting workload and workforce for providing a communication service. The workload includes ticket loads relating to repair and provisioning, and the workforce includes human resources and equipment. A load prediction is output in response to the input, wherein the load prediction is generated by a forecast model that utilizes regression analysis of historical data and real-time information that includes workforce availability data and one or more factors impacting the workload.