Abstract: Method and apparatus for controlling delivery of an item. An electronic order specifying the item is received. An item profile for the first item is retrieved. A first instance of positional data for the user and a pattern of delivery preferences of the user are determined. Embodiments determine a first location for delivering the package to the user, based on the item profile, the first instance of positional data for the user and the pattern of delivery preferences of the first user. Shipment of the first item towards the first location is initiated, and based on subsequent network communications with an electronic device associated with the user, a second instance of positional data is determined. Delivery of the first item is facilitated to one of the first location corresponding to the first instance of positional data and a second location corresponding to the instance of positional data.

Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow.

Abstract: Disclosed are various embodiments for navigating a workflow using a text messaging interface. A client device executes an application. The application renders the messaging interface on a display. The application also renders within the messaging interface a response to a previous selection of a first user interface element. The application further renders a second user interface element within the messaging interface that, when manipulated, causes the application to remove the response and the second user interface element from the messaging interface and also to rerender the first user interface element within the messaging interface.

Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.