Abstract: A method, system, and computer usable program product for automatic planning of service requests are provided in the illustrative embodiments. At an application executing in a computer, information is located in a ticket corresponding to the service request, the information being usable for categorizing the ticket. Using the information, a set of records is selected from a ticket history repository, the set of records including data representing a set of tickets processed before the ticket. A second ticket in the set of tickets includes information corresponding to the information in the ticket being processed. A category of the second ticket is selected as a suggested category for the ticket. A priority associated with the suggested category is identified. The suggested category and the priority are recommended for the ticket.