Patents by Inventor Kathy L. BROWN

Kathy L. BROWN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10656908
    Abstract: A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
    Type: Grant
    Filed: June 28, 2017
    Date of Patent: May 19, 2020
    Assignee: [24]7.ai, Inc.
    Inventors: Kathy L. Brown, Vaibhav Srivastava
  • Publication number: 20170300296
    Abstract: A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
    Type: Application
    Filed: June 28, 2017
    Publication date: October 19, 2017
    Inventors: Kathy L. BROWN, Vaibhav SRIVASTAVA
  • Patent number: 9733894
    Abstract: A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: August 15, 2017
    Assignee: 24/7 CUSTOMER, INC.
    Inventors: Kathy L. Brown, Vaibhav Srivastava
  • Publication number: 20160239848
    Abstract: A computer-implemented method and an apparatus for automatic execution of at least one next action during a customer interaction receives current information related to a customer from at least one device associated with the customer. At least one next action is determined for the customer in response to the received current information. The at least one next action is determined based on the current information and stored past information corresponding to the customer. Further, an automatic execution of the at least one next action is effected on behalf of the customer if the at least one next action satisfies one or more predefined criteria. The at least one next action is executed on a device from among the at least one device associated with the customer.
    Type: Application
    Filed: February 11, 2016
    Publication date: August 18, 2016
    Inventors: Andrew Liang Ping CHANG, Michael BODELL, Kathy L. BROWN, Michael MONEGAN
  • Publication number: 20150012829
    Abstract: A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
    Type: Application
    Filed: June 30, 2014
    Publication date: January 8, 2015
    Inventors: Kathy L. BROWN, Vaibhav SRIVASTAVA
  • Patent number: 8506674
    Abstract: A method of cleaning a dust filter includes applying a negative electrical potential to a first electrode in a first area of a dust filter and applying a positive electrical potential to a second electrode disposed in a second area of the dust filter, wherein a voltage differential between the first and second electrodes is sufficient to cause electrostatic movement of dust from the first area to the second area. Then, the method further includes applying a negative electrical potential to the second electrode and applying a positive electrical potential to a third electrode disposed in a third area of the dust filter, wherein a voltage differential between the second and third electrodes is sufficient to cause electrostatic movement of dust from the second area to the third area, and wherein the first, second and third areas are generally linearly arranged.
    Type: Grant
    Filed: October 30, 2012
    Date of Patent: August 13, 2013
    Assignee: International Business Machines Corporation
    Inventors: Kathy L. Brown-Fitzpatrick, Gary D. Cudak, Christopher J. Hardee, James R. Lee, John Lloyd, William E. Lohmeyer, Jr., Andrew H. Wray
  • Patent number: 8491683
    Abstract: A computer system includes a computer chassis housing a processor and having a dust filter disposed in an airflow pathway through the computer chassis. A plurality of electrodes is disposed across an area of the dust filter, and a voltage source is provided having a negative terminal and a positive terminal. A controller selectively couples a first subset of electrodes to the negative terminal and selectively couples a second subset of electrodes to the positive terminal, wherein a voltage differential between the first subset of electrodes and the second subset of electrodes is sufficient to cause electrostatic movement of dust from an area of the dust filter near the first subset of electrodes to an area of the dust filter near the second subset of electrodes.
    Type: Grant
    Filed: October 10, 2012
    Date of Patent: July 23, 2013
    Assignee: International Business Machines Corporation
    Inventors: Kathy L. Brown-Fitzpatrick, Gary D. Cudak, Christopher J. Hardee, James R. Lee, John Lloyd, William E. Lohmeyer, Jr., Andrew H. Wray