Abstract: Disclosed herein is a method and related system for providing assistance to a user of a service provider (SP). The method comprises receiving and storing user background information for a user in a user database in a memory of the SP, the background information comprising user account information that is accessible by the SP. The method further comprises receiving and storing temporary advisor (TA) information for a plurality of TAs in a TA database in the memory. A matching engine determines an occurrence of a trigger event related to the user account information. Responsive to the trigger event, the method comprises storing user current information in the user database, matching the user with one or more TAs of the plurality of TAs for an interaction, communicating, with the user, information related to the matched TA(s) for an interaction, and receiving and storing interaction information related to the interaction.