Patents by Inventor Kathy Wiljanen

Kathy Wiljanen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR MANAGING REQUESTS FOR MEDICAL TRANSPORTATION
    Publication number: 20140301537
    Abstract: A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual provisions that are applicable to the requested transportation to determine responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation.
    Type: Application
    Filed: January 28, 2014
    Publication date: October 9, 2014
    Applicant: American Medical Response
    Inventors: Mark KALEVIK, Tom COOGAN, Denis JACKSON, Glenn LELAND, Steve MURPHY, Kathy WILJANEN
  • System and method for managing requests for medical transportation
    Patent number: 8639579
    Abstract: A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs.
    Type: Grant
    Filed: February 2, 2004
    Date of Patent: January 28, 2014
    Assignee: American Medical Response
    Inventors: Mark Kalevik, Tom Coogan, Denis Jackson, Glenn Leland, Steve Murphy, Kathy Wiljanen, Mark Rector
  • System and method for managing requests for medical transportation
    Publication number: 20050038696
    Abstract: A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs.
    Type: Application
    Filed: February 2, 2004
    Publication date: February 17, 2005
    Inventors: Mark Kalevik, Tom Coogan, Denis Jackson, Glenn Leland, Steve Murphy, Mark Rector, Kathy Wiljanen