Abstract: In order to attain an example object of providing a service suitable for a user in a virtual space, a virtual space changing apparatus includes: an acquisition section that acquires position information and line-of-sight target information, the position information including a position of a user in a virtual space or a record of the position, and the line-of-sight target information including a line-of-sight target existing in a line-of-sight direction of the user in the virtual space or a record of the line-of-sight target; and a selection section that selects, based on the position information and the line-of-sight target information, a person in charge of dealing with the user in the virtual space.

Abstract: In order to attain an example object of providing a virtual space which is more suitable for a user, a virtual space changing apparatus includes: an acquisition section that acquires position information, feeling information, and virtual space record information, the position information including a position of a user in a virtual space or a record of the position, the feeling information including a feeling of the user or a record of the feeling, and the virtual space record information including a record of a virtual space which has been used by one or both of the user and another user; and a virtual space updating section that changes a virtual space or a state of the virtual space based on the position information, the feeling information, and the virtual space record information.