Patents by Inventor Katy Chen
Katy Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10241848Abstract: Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.Type: GrantFiled: September 30, 2016Date of Patent: March 26, 2019Assignee: Microsoft Technology Licensing, LLCInventors: Nagaraj Patil, Kiran Nallabothula, Doru Nica, Himanshu Misra, Minjun Wu, Raghavendra Bhuthpur, Sathish Kumar Venkat Rangam, Srihari Busam, Nagaraju Palla, Ning Zhuang, Ming Yang, Xiaoyu Li, Eddie Fong, Katy Chen
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Patent number: 9961042Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: GrantFiled: December 5, 2016Date of Patent: May 1, 2018Assignee: Microsoft Technology Licensing, LLCInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Publication number: 20180095814Abstract: Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.Type: ApplicationFiled: September 30, 2016Publication date: April 5, 2018Applicant: MICROSOFT TECHNOLOGY LICENSING, LLCInventors: Nagaraj Patil, Kiran Nallabothula, Doru Nica, Himanshu Misra, Minjun Wu, Raghavendra Bhuthpur, Sathish Kumar Venkat Rangam, Srihari Busam, Nagaraju Palla, Ning Zhuang, Ming Yang, Xiaoyu Li, Eddie Fong, Katy Chen
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Publication number: 20170085521Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: ApplicationFiled: December 5, 2016Publication date: March 23, 2017Applicant: Microsoft Technology Licensing, LLCInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Patent number: 9515971Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: GrantFiled: October 30, 2015Date of Patent: December 6, 2016Assignee: Microsoft Technology Licensing, LLCInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Publication number: 20160142348Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: ApplicationFiled: October 30, 2015Publication date: May 19, 2016Applicant: Microsoft Technology Licensing, LLCInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Patent number: 9210556Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: GrantFiled: November 7, 2013Date of Patent: December 8, 2015Assignee: Microsoft Technology Licensing, LLCInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Publication number: 20140066109Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: ApplicationFiled: November 7, 2013Publication date: March 6, 2014Applicant: Microsoft CorporationInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Patent number: 8649808Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: GrantFiled: October 13, 2008Date of Patent: February 11, 2014Assignee: Microsoft CorporationInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
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Publication number: 20100093379Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.Type: ApplicationFiled: October 13, 2008Publication date: April 15, 2010Applicant: Microsoft CorporationInventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David. P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci