Patents by Inventor Katy Chen

Katy Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10241848
    Abstract: Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: March 26, 2019
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Nagaraj Patil, Kiran Nallabothula, Doru Nica, Himanshu Misra, Minjun Wu, Raghavendra Bhuthpur, Sathish Kumar Venkat Rangam, Srihari Busam, Nagaraju Palla, Ning Zhuang, Ming Yang, Xiaoyu Li, Eddie Fong, Katy Chen
  • Patent number: 9961042
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Grant
    Filed: December 5, 2016
    Date of Patent: May 1, 2018
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Publication number: 20180095814
    Abstract: Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.
    Type: Application
    Filed: September 30, 2016
    Publication date: April 5, 2018
    Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Nagaraj Patil, Kiran Nallabothula, Doru Nica, Himanshu Misra, Minjun Wu, Raghavendra Bhuthpur, Sathish Kumar Venkat Rangam, Srihari Busam, Nagaraju Palla, Ning Zhuang, Ming Yang, Xiaoyu Li, Eddie Fong, Katy Chen
  • Publication number: 20170085521
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Application
    Filed: December 5, 2016
    Publication date: March 23, 2017
    Applicant: Microsoft Technology Licensing, LLC
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Patent number: 9515971
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Grant
    Filed: October 30, 2015
    Date of Patent: December 6, 2016
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Publication number: 20160142348
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Application
    Filed: October 30, 2015
    Publication date: May 19, 2016
    Applicant: Microsoft Technology Licensing, LLC
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Patent number: 9210556
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Grant
    Filed: November 7, 2013
    Date of Patent: December 8, 2015
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Publication number: 20140066109
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Application
    Filed: November 7, 2013
    Publication date: March 6, 2014
    Applicant: Microsoft Corporation
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Patent number: 8649808
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Grant
    Filed: October 13, 2008
    Date of Patent: February 11, 2014
    Assignee: Microsoft Corporation
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci
  • Publication number: 20100093379
    Abstract: A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.
    Type: Application
    Filed: October 13, 2008
    Publication date: April 15, 2010
    Applicant: Microsoft Corporation
    Inventors: Samuel J. Neely, John Allen Atwood, Harvinder S. Bhela, Selvaraj Nalliah, David. P. Limont, Katy Chen, Omar Aftab, Juan Vicente Esteve Balducci