Patents by Inventor Kavita Rai Dutta

Kavita Rai Dutta has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for providing multimodal interaction assistance to callers
    Patent number: 10805463
    Abstract: A method and apparatus for providing multimodal interaction assistance to customers seeking assistance from agents of an enterprise is disclosed. The method includes augmenting an ongoing voice interaction between a caller and an automated agent with a speech synchronized web session. A session identifier and contextual information in relation to the speech synchronized web session are stored in a database. A display of an option to interact with a human agent is caused during the ongoing speech synchronized web session. In response to a selection of the option by the caller, a co-browsing of the speech synchronized web session by the caller and the human agent is facilitated. The co-browsing of the speech synchronized web session and the contextual information stored in relation to the speech synchronized web session enable the human agent to provide assistance to the caller.
    Type: Grant
    Filed: December 2, 2019
    Date of Patent: October 13, 2020
    Assignee: [24]7.ai, Inc.
    Inventors: Kavita Rai Dutta, Nitin Kumar Singh, Rajagopala Udupa
  • METHOD AND APPARATUS FOR PROVIDING MULTIMODAL INTERACTION ASSISTANCE TO CALLERS
    Publication number: 20200177730
    Abstract: A method and apparatus for providing multimodal interaction assistance to customers seeking assistance from agents of an enterprise is disclosed. The method includes augmenting an ongoing voice interaction between a caller and an automated agent with a speech synchronized web session. A session identifier and contextual information in relation to the speech synchronized web session are stored in a database. A display of an option to interact with a human agent is caused during the ongoing speech synchronized web session. In response to a selection of the option by the caller, a co-browsing of the speech synchronized web session by the caller and the human agent is facilitated. The co-browsing of the speech synchronized web session and the contextual information stored in relation to the speech synchronized web session enable the human agent to provide assistance to the caller.
    Type: Application
    Filed: December 2, 2019
    Publication date: June 4, 2020
    Inventors: Kavita Rai Dutta, Nitin Kumar Singh, Rajagopala Udupa