Patents by Inventor Kavitha Sreenath

Kavitha Sreenath has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for predictive analysis of technical support issues
    Patent number: 9313676
    Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.
    Type: Grant
    Filed: November 26, 2013
    Date of Patent: April 12, 2016
    Assignee: Vonage America Inc.
    Inventors: Lisa M. Venezia, Eric Verbel, Kavitha Sreenath, Jose Martinez
  • SYSTEMS AND METHODS FOR PREDICTIVE ANALYSIS OF TECHNICAL SUPPORT ISSUES
    Publication number: 20150147999
    Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.
    Type: Application
    Filed: November 26, 2013
    Publication date: May 28, 2015
    Applicant: VONAGE NETWORK LLC
    Inventors: Lisa M. Venezia, Eric Verbel, Kavitha Sreenath, Jose Martinez