Abstract: A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.

Abstract: A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.

Abstract: A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.

Abstract: A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.

Abstract: A method and system for re-configuring a schedule for maintenance of an asset by use of a software product, which includes: defining, at a server, an asset object for receiving usage data of the asset wherein the usage data is generated by sensing devices associated with activities of the asset; configuring, at the server, a task relating to maintenance of the asset based on a pre-configured schedule, wherein the task is dependent on the usage data; receiving the usage data at the server for storing in the asset object; and analyzing, at the server, the usage data stored in the asset object for determining applicability of the task or changes in the task for re-configuring the pre-configured schedule.