Abstract: A method, performed by at least one processor of a computing device, for automatically transferring information from one screen to another, includes: outputting a first screen of a first application opened on a platform; outputting a second screen of a second application opened on the platform, while the first screen is output; determining whether a global variable is included for a user input field of the second screen; based on determining that the global variable is included for the user input field of the second screen, obtaining a value of the global variable from the first screen; and including the obtained value of the global variable in the user input field, of the outputted second screen, corresponding to the global variable.

Abstract: A method of operating a knowledge management system includes receiving information associated with a customer input; determining a playbook, from among a plurality of playbooks, based on the information associated with the customer input; executing the playbook based on determining the playbook; obtaining, via a plurality of application programming interfaces (APIs) integrated with the playbook, information associated with the issue, based on executing the playbook; providing the information associated with the issue, based on obtaining the information associated with the issue via the plurality of APIs; and executing, via the plurality of APIs integrated with the playbook, functions on one or more applications for resolving the issue.