Patents by Inventor Keith Cowley

Keith Cowley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10742800
    Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
    Type: Grant
    Filed: September 27, 2019
    Date of Patent: August 11, 2020
    Assignee: Avaya Inc.
    Inventors: David Chavez, Keith Cowley
  • Publication number: 20200028962
    Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
    Type: Application
    Filed: September 27, 2019
    Publication date: January 23, 2020
    Inventors: David Chavez, Keith Cowley
  • Patent number: 10469655
    Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
    Type: Grant
    Filed: March 21, 2018
    Date of Patent: November 5, 2019
    Assignee: Avaya Inc.
    Inventors: David Chavez, Keith Cowley
  • Publication number: 20190297184
    Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
    Type: Application
    Filed: March 21, 2018
    Publication date: September 26, 2019
    Inventors: David Chavez, Keith Cowley
  • Patent number: 4453881
    Abstract: A roller assembly for a boat trailer is provided which does not call for careful alignment of the boat with respect to the trailer. The assembly is inclusive of a frame and, on the frame, a roller, a mounting member and a coupling member. The mounting and coupling members are such that a limited rocking movement of the assembly is permitted, this movement coming into play in response to an offset load bearing force.
    Type: Grant
    Filed: August 12, 1981
    Date of Patent: June 12, 1984
    Inventor: Keith Cowley