Patents by Inventor Keith E. Lawson

Keith E. Lawson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interaction history database
    Patent number: 11144929
    Abstract: Embodiments of the disclosure relate generally to methods and systems for monitoring customer service channels and directing a customer's interaction with the customer service channels based on previous interaction information. A database may be operable to receive and analyze information from a plurality of customer service channels. The database may be operable to receive, store, analyze, categorize, search, and report the information received from the customer service channels, wherein a customer service system may utilize the information in the database to direct customer interactions.
    Type: Grant
    Filed: July 8, 2014
    Date of Patent: October 12, 2021
    Assignee: Sprint Communications Company L.P.
    Inventors: John R. Glenn, Keith E. Lawson, Justin T. Leonard