Patents by Inventor Keith McFARLANE

Keith McFARLANE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Multi-channel pivoting
    Patent number: 8929536
    Abstract: An method of pivoting a customer among synchronous and asynchronous communications channels during a communication session.
    Type: Grant
    Filed: August 30, 2013
    Date of Patent: January 6, 2015
    Assignee: LiveOps, Inc.
    Inventors: Sanjay Mathur, Kieron Lawson, Keith McFarlane
  • MULTI-CHANNEL PIVOTING
    Publication number: 20140064474
    Abstract: An method of pivoting a customer among synchronous and asynchronous communications channels during a communication session.
    Type: Application
    Filed: August 30, 2013
    Publication date: March 6, 2014
    Applicant: LiveOps, Inc.
    Inventors: Sanjay MATHUR, Kieron LAWSON, Keith McFARLANE