Abstract: A mechanism and method for integrating a managed network with a network management system is described. The network management system is used to manage, maintain, and display information about one or more managed networks and network devices in them. Devices in the managed network are upgraded by connecting a browser to the network management system, describing devices in the managed network, and selecting appropriate upgrades. The mechanism and method verify that the upgrades can be successfully downloaded to the devices of the managed network. Intelligence about the managed network is automatically gathered, so that the user is presented with a display of only those upgrades that are pertinent to the user's managed network. In another aspect, the mechanism and method facilitate creation and submission to the network management system of problem reports that describe problems with devices in the managed network.